Our COVID-19 Plan.
Keeping you safe
in uncertainty.

While our mission is to redefine the way people invest in their property, our top priority is the safety and well-being of our customers and staff.

Outlined below is our ever ongoing COVID-19 plan and ways to contact us.

Last Updated 01 November 2021

Protecting you and your home

During this time of increased uncertainty caused by coronavirus (COVID-19), our highest priority is continuing to provide peace of mind and comfort to our customers. We are taking the necessary steps to limit exposure for our workforce and our customers to keep them safe. We can safely return to work following the GFF (Glass Glazing Federation) guidelines with the correct safety measures in place.

Following the relaxing of the Government’s Covid restrictions in England from 19th July 2021, and keeping in mind the ongoing issues the world faces, we would like to create comfort and help clarify our approach to how we work - We will protect you and our staff to the best of our ability.

When we meet you

Enquiry appointments:

When you agree to have an appointment with us, we ask you to confirm your visiting preferences. If attending your home, we ask for any requirements you may have for your health and safety. We will communicate this to the team pre-appointment.

During our work

Our team will arrive at your home prepared with additional supplies such as gloves, eyeglasses and sanitiser and will clean all areas of the home that they interact with during the installation. We ask our workforce to avoid touching anything that is not necessary. Before the work begins, our support team will send an email out with more information to the team arriving on their first day. Each customer will also receive a pre-visit phone call, where you can discuss any questions or concerns about your upcoming visit.

Aftercare:

First and foremost is making sure the work is to your satisfaction. If there are any uncertainties, we would be more than willing to help resolve these.

Our workforce requirements:
  • Refrain from touching anything that’s not necessary.
  • Clean commonly touched surfaces and objects.
  • Adhere to the requirements of the customer.
  • Make every reasonable effort to comply with the social distancing government guidelines (where applicable).

Remote appointments

We are happy to provide remote appointments and quotations if you require it or are uncomfortable with us visiting you. We would then proceed to send all relevant documentation to your email address, or if preferred in the post. Contact us if this alternative service si of interest to you.

Protecting our team

If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming surveyor visits to your home.

Rescheduling is easy, with the following options available:

If you are unable to reschedule before the Surveyor arrives, we ask that you notify us before they enter your home

Protecting our communities

We believe that home investments should be simple, transparent and hassle-free. Because home is so important, our mission is to provide every customer with the comfort and relaxation they deserve.

In times of uncertainty, it is more critical than ever to be considerate of those around our customers and take extras measures to ensure safety.

Potential supply chain issues

Whilst we will always endeavour to carry out your installation within the timescale we propose when you place an order, this may be affected due to the UK's current supply chain disruptions. There has also been an unprecedented demand in the UK for building products, which can occasionally slow down supply time.

This situation is changing day by day, but suppliers are doing their best to fulfill orders on time. However, there may be times where unforeseen delays arise. We ask you'll be understanding should disruption occur. Our commitment is to be completely transparent with any problems.

Other support and advice

Our support team is available to offer any guidance, advice or care you require. You can speak to a fully qualified advisor in minutes. Should you need onsite service, our teams are ready.

Still looking for more answers? You can visit our frequently asked questions page for common questions and answers including, more service and pricing information. We also have a collection of resources on our product guides page.

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